aptfaro@guerin.com.pt Opening Hours: Week days: 06:00 - 24:00 Weekends and Public Holidays: … Discover the coast of the Algarve and its stunning natural landscapes in safety with a rental car from Guerin. No paperwork, all documents in electronic form, super helpful staff. I almost refrained from renting with them because of the bad reviews here but I am glad I proceeded nevertheless. We asked the original bill of the cover ( because we checked at Peugeot and such a cover costs 130 Eur) but they completely ignored our Emails. Do not use... still waiting for money owed from last august. They advertise for a low price on comparison websites we all use and of course you book with them. Falta de higiene e cumprimento das regras "Clean and Safe".Apresentação de pesadas contas, para o cliente pagar danos existentes e incompetência de certos funcionários. More than a Car Rental, we are a traveling companion, a sustainable way of discovering new place and a sound choice when renting a car. Overall the car was pleasant to drive. Booked a car in Faro and returned full of fuel. Because I purchased full insurance, I didn't need to pay anything. … In the smaller categories of Guerin Faro Airport's fleet, customers will discover economical choices like the Peugeot 106 and Opel Corsa. You should avoid Guerin if you don’t want to be robbed. Suddenly there was no problem anymore. Book your Guerin hire car for Faro Airport cheaply, easily, and securely online. 21 Locations See all … I then contacted Guerin about this and was advised that they tried debiting 113 euros from my credit card for the tolls one month after our rental but there were no funds in the account. CarDelMar who was our agent told that according to Guerin we bought additional cover what was not true, and he washed his hands of that case. I first had to pay twice the amount until I showed an Email of my online quotation.Then the lady at the desk suddenly became rude to me and told me to relax even though I was very calm. As in many airports, Faro is served by two groups of car rental operators - multinationals companies and the local car hire businesses. This companies business model works on quoting a very low price and then making their money on all the hidden extras. Estrada do Aeroporto - Monte Negro, 8000-124 Faro… Estrada do Aeroporto - Monte Negro, 8000-124 Faro… In the Economy class there are smaller type cars, which are easy to drive and cheaper in fuel consumption. © 2020 Trustpilot, Inc. All rights reserved. Avis Faro have a great selection of affordable vehicles on offer. 2. They don’t answer our mails. Do your research and online quote before considering this company!! Avis car rental locations in Portugal. I'm … Excelente 8.6 +351289889445. Worst experience ever- Guerin never again. For passengers who would like to rent a car at Lisbon airport, you can find a big group of companies offering car rental at Lisbon airport, including AA Castanheira/Budget, Auro Rent, Auto Jardim, Avis, … International brands like Avis, … The return was also straight forward. It is not fair that I have had to pay a penalty and still pay more over and above what I had already paid for tolls and just get responses with no accountability. We dropped the car off after 2 weeks at Faro. The same experience in the garage on rental and return. Answer 1 of 18: Does anyone have any recent experience of using Guerin car hire at Faro airport? I have used Guerin for over ten years, if you have an issue their customer relations department is a joke, they never reply to emails, I have sent them six, Had doubts about renting a car via Guerin due to bad rates but, luckily, decided to rent anyhow. Aeroporto Internacional de Faro, 8001-701 Faro. Very honest rates. I then asked them what happened to the 95euros deposit payment that we had made, I even sent proof that the funds were taken. www.g ... Arnaque Guerin FARO j 'ai retenu une voiture de location sur internet chez Guerin j' ai paye avec … October 1, 2020. You can't take any pics or videos to make sure you have evidence of the initial state of the car and even if you do, you can't detect any minor existing damages at night time.I had no issues with the car during my 4 days rental, and that I know for sure. Excelente 8.5 +351289810120. All their customers were dealt with in a few mins; desks had 4 - 6 staff to deal with their customers. Subsequently Guerin contacted me to say that they had debited my card for the same journeys.Guerin did not respond to any of my messages. Golden tip.This tip is regarding the extra CDW insurance one can opt for, to reduce the franchise to 0 euro. Out of the 7 days reserved, we wanted to modify our contract at the Guerin counter to 5 days. I included the toll road express lane device (Via Verde) in the rental. We compare all their prices so you get the best deal. Excellent 8.5 +351289810120. “Guerin car hire rip off Faro Portugal” Written on: 13/10/2013. If for example you plan on making a weekend trip to Seville from Faro, these charges … I started taking pictures of the damage and looked for any form of damage on the car and only now the personnel started to take notes on my rental contract in regards of the damage.When I returned the car the personnel had difficulties finding the damages in their “system” so I offered to show evidence. Answer 11 of 50: We rented a car by Guerin, Great service, great car. I felt I was straight forward scammed. Great car rental. Had I known that there was still money that was going to be debited by Guerin I would have ensured the correct amount was available for the transaction. Through our partnerships with Guerin, Sixt, Europcar, Hertz, Budget, Sadorent, Dollar, JAP, Drive on Holidays, and Avis in Portugal, we provide you with the best rates, like our Algarve Portugal car hire, as well airport rentals, such as car hire in Faro … ... Avis Car Rental Faro Airport 8.2 /10 Firefly Car Rental Faro Airport 8.2 /10 Hertz Car Rental Faro Airport 8.1 /10 Keddy By Europcar Car Rental Faro … Faro to Faro drop off This airport pick up was also smooth and with no complaints whatsoever. Compare the best car rental companies in Portugal on Rentcars.com. I also paid a fuel deposit for 75 euro. Without Police papers etc, you will have a hard recovering that money.Now, if you take out the extra CDW insurance on the spot, paying directly to the rental company, they will NOT block a large amount of money on your card ( no need because you are fully insured with them) and if you return the car to them, there will be no problem or discussion in case of damage, because THEY insured you, not an intermediate company.This golden tip saved me a lot of hassle in the past and always gives me peace of mind. Pick-up instructions. For full Avis and Amazon benefits, after logging in with Amazon you'll need to log in to Avis and link your accounts. Kinda of using you as the middleman for insurance fraud but with you taking all the risk. Almost like they knew already where it was exactly... And guess what again... because you did not buy additional insurance with them to reduce your excess to zero, you obviously have to pay for damages you are not responsible for. Discover Avis car rental options in Faro, Portugal, Locationswith Avis Rent a Car. Reviews. Weekends and Public Holidays: 06:00-24:00. We collected our car from Lisbon Airport on 8 June 2020. Excellent, brand new car. !Avoid this company at all costs as they are a scam operation. When doing your search, keep an eye out for the special offers available on certain brands. Europcar in Portugal. I think this is important with this company.After reading all the scary stories here I started taking pictures of all the scratches on the car, to which they told me that it's not needed since I have full coverage. Check the reviews on google about them. I then get told that the deposit taken was 75 euros for the tolls but no explanation as to what the balance 20 euros (that makes up the 95 euros) was used for nor why they were trying to debit my card for the full amount of 113 euros instead of just the outstanding balance. Your rental will be serviced by Enterprise Rent A Car. The Guerin … We wrote them but never got a reply back. Enterprise Rent-A-Car, claiming to be the largest car rental company in the world, is to open branches in Portugal’s four major airports including Faro, following a franchise agreement with Guerin … Friendly people at the counter and smooth return.The 300 euro reserved on my card for fuel, was released in no time after I returned the car with full fuel.2. The lady didn’t take notes so I told her to do so. To provide the best Guerin online experience, we and other associated partners use cookies on our website. The car that I received was old and had quite a lot of kms on it. I booked an automatic car from guerin alfragide, I arrived late and the office was already closed (please note that Alfragide office closes at 1pm), I called them and explained the situation that I cannot wait until tomorrow, so they called their AIrport branch and got me a replacement car there. Moreover the invoice that we received was a general invoice and was written on it “Others” and the cost of the cover. With their offices being a short walk from the terminal, you’ll find it quick and easy to rent a car for your vacation. The car was very clean and in good condition. Change settings. I was charged extra for 'switching on the transponder for toll roads' - why isn't it always on? I was informed that these were already in their “system”. Faro é um destino perfeito para as suas férias, mas Portugal esconde muitas outras preciosidades! Would definitely use again and recommend to friends and family. Read on for Golden Tip regarding CDW insurance. When returning the car guess what? Then it will be up to you to recover this amount from the intermediate rental company where you took out the extra insurance.... Good luck. Guerin car rental locations in Portugal. Arrived to Faro airport at late evening. I picked up the car at Porto Z Industrial. When you think these kind of car hire companies would be out of business already...think twice.Typical insurance scammer. Client services lacks terribly and the way my account was handled is just not ethical. Faro Airport is only four miles away from the centre of the … By far the best of all I have experienced so far. Car Booker compares all their prices and their latest deals, so when you do a … While beach and golf breaks in the Algarve are still popular during the high summer months, cities like Porto … Very, very good experience with Guerin Porto, staff very nice, no pressure to buy additional insurance. I was assured by the person at the desk the car had no damage and because it was night time all you can do is look for any major damage visible at poor night lighting, making it impossible to detect any existing scratches or minor dents. The answers just go round and round in circles and make absolutely no sense.What also makes me angry is that they didn’t even call me or email me to advise me that there is a bill for tolls and what the amount comes to and that they will be debiting my card, they just went ahead and deducted the full toll amount and when the payment didn’t go through they didn’t even bother to call me to notify me, they just sent my account over for debit collection of which I am then charged a penalty for as well for late payment, yet the very first time since July 2019 that I see any communication about tolls is over 1 year later. Once you give them the credit card they can do anything. Please note that I paid for full insurance coverage. Guerin (Faro Airport, Aeroporto de Faro, Faro, 8001-701) Discovery (Arrivals Hall, Faro Airport, Faro - Airport) Yes (Faro Airport - Park P4, 150 meters from the terminal, Faro) Avis (Est Aeroporto Montenegro, Faro… ... Guerin . 00351 289 889 445. Existindo alternativas no mercado, não voltarei a usar os seus serviços. The car was picked up wet from the car wash ( corsa ) On inspection all was OK all … +351 289 107 765 . Falta de rigor na entrega de viaturas. Things only started happening when I complained to National Emerald Club (through whom I had made the booking). Couldn't expect a smoother process. Aeroporto Internacional de Faro, 8001-701 Faro ... Avis . I had a good experience hiring with them, the process to get the car was quick, even though I had to refuse their offer to add on additional insurance upon my third party insurance. The staff was very polite and efficient, taking no more than 15 minutes for the whole process. Picked the car up at the airport at night time. Car rental companies at Faro airport. By continuing to use our website without changing your settings, we assume that you accept the use of cookies. Compare the best car rental companies in Portugal on Rentcars.com. Even if we rented the car in Austria and we had a voucher which stated that we need to pay at the location 65 eur plus tax , when we arrived in Porto the Guerin employee wanted to charge us 150 eur. There was no apology for their error or compensation for the time spent on emails, phone calls and copying and sending documents. After having a chat for 10 minutes the final amount they could offer me was still 20 euro higher but I agreed with it just so I could leave their office. Overall I was very satisfied with their service. Follow these steps when you arrive at Faro International Airport Printer Friendly. Plus using a debit card, plus a huge excess for the tinniest scuff mark that was already there anyway. How impressively efficient. 05 April 2013 . I will never recommend nor will I use Guerin again! Read 50 customer reviews on Guerin at Faro Airport and find the best car hire deals guaranteed. I am not affiliated with this company in any way, this is my honest opinion as a customer.I actually had an amazing experience with Guerin. In Faro… 24 Locations See all locations. When we arrived at the car it was clear it had damage on the front and 3 of the wheels, bigger than their damage indicator. Hertz car rental locations in Portugal. I recommend and will definitely come back here! Visitez ce site web www.g uerin.pt. 3 days later when we arrived in Porto they claimed that the car had an inside truck cover which was not there anymore.We told them that the car had not inside truck cover and they said ok, just sign.3 days later we received an Email stating that they kept 275 eur from our deposit for the cover. we rented cheapest, 5 doors, gasoline VW Polo in September 2019, in the center of Lisbon. They blocked my deposit for a month. Car hire companies in Faro Airport include Cael, Best Deal, Europcar, Hertz and Avis. Rented a car June 2019 from this company (Faro Airport)Staff were very friendly straight forward, and were extremely helpful when we were trying to input info into sat nav, they didn’t leave us until we had sorted it,This was very much appreciated .On return once again straight forward, very friendly lady who dealt with paperwork. In Lisbon airport we had to queue for over 2 hours to pick up our car on 7th April; this company is beside all the other main players in the car hire business - AVIS, Hertz, Budget, etc. The day after return, deposit on my credit card was unlocked. luckily I didn't mind unfortunate and bad experiences and tried my luck due to tight budget. The deposit was significantly higher than I was quoted for. staff showed me some damages on the car.I came early in the morning so there was no line and waiting. “Stay clear -- AVOID, AVOID, GUERIN car rental at Faro” Written on: 20/10/2016 by 472Graham (1 review written) Ireturned car hire on the 19 October after a ten day rental. If you are booking through an intermediate website such as Auto Europe or Rental cars.Com etc, NEVER take CDW insurance with those intermediate companies but always take it when picking up the car, in the office of the company which you are renting from.WHY?If you take a CDW insurance with an intermediate rental company, the Hertz or Guerin or whatever company, will STILL block the full CDW amount on your card.In case of damage or an accident, they WILL use the reserved amount on your card to pay for the damage. We were told to contact Rentalcars.com and, when we did, Rentalcars.com told us to contact Guerin… Drove it to the Algarve. Guerin Avis 185 • Bas . I rented through Enterprise but found out this really means Guerin in Portugal. The drop off process took only 5 minutes and I was on the shuttle bus to the airport after another 5 minutes. Please follow signs to the rental car facility located in the main … The person doing the car return checks went straight for the scratches I could not detect during my rental even at day light. Reserve your car now and cancel for free up to 48 hours. We rented a vehicle from Guerin in June 2019. There are poor reports of them dating from several years ago, but I'm interested in what they're like now. Guerin Rent a Car in Faro, Portugal. Sort by. The car was better than I booked, clean and good conditon. Avis (00351) 289 889 456: Europcar (00351) 289 889 447: Goldcar Rental (00351) 289 800 670: Guerin (00351) 289 800 883: Hertz (00351) 289 818 248 Value for Money, based on our customer ratings for Guerin Car Hire in Portugal At Guerin Car Hire, renters can choose from a variety of hire vehicles in Portugal Guerin, provides great service, more … Definitely avoid!! Rented a car from this company from Faro Airport Portugal. Posez vos questions et parcourez les 3 200 000 messages actuellement en ligne. The worst car renting experience ever and I will never recommend it! Guerin Rent a Car in Lagos, Portugal. Rental desk at the Lisbon airport stands out as modern, well lit, clean and friendly. 24 Locations See all locations. If you, like me, have already car excess insurance from a third part company, you're not buying any overpriced additional insurance from the car hire company.Booked a car for a weekend in December in the Algarve with them. Which leaves a balance of less than 30 euros that they needed to debit, my card had more than enough funds for the balance due. We got our deposit back no problem. Save up to 30% on your car rental! So our 140 € hire turned into 340 € for 4 days. Deixou-me uma impressão de má-fé, como se trata-se de um esquema duvidoso.Company to avoidLack of rigor in vehicle delivery.Lack of hygiene and compliance with the "Clean and Safe" rules.Presentation of heavy bills, for the client to pay for existing damages and incompetence of certain employees.With alternatives on the market, I will not be using your services again. Car hire offers in Faro airport often … Cant get in touch with anyone absolute joke of a company. Also don't forget, out of 10 happy customers, about 2 may write a positive review, where as out of 10 unhappy customers, about 9 will write a negative review.Will rent again with them for sure.